Policies

Payment

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Pay for your order using PayPal. You do not have to become a member of PayPal to make your purchase. You will be able to pay using a major credit card, electronic check, or by PayPal. If you have questions or concerns about PayPal and their security, please visit their website at www.paypal.com.

We can also accept credit card payment by mail.  Please download our Alani Creations Order Form to place your order.  Instructions are listed on the order form.

Return Policy

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We do not accept returns due to the nature of the products that we offer. We encourage you to try our sample pack offerings, when available, to determine our products compatibility with you and your body chemistry. We use essential oils and high quality cosmetic grade oils that are skin safe. If you develop sensitivites, please discontinue use. As a reminder, our products are for external use only and should be kept out of the way of small children and pets.

We definitely want you to enjoy your experience with Alani Creations, so please contact us at info@alanicreations.com with any questions.

Privacy Policy

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We protect your privacy and will not share or sell any of your information. By conducting business with us and/or providing your email address, we may from time to time send you communications, notices, and special offers.  You may request not to receive these communications at any time.  For PayPal’s privacy policy, please visit www.paypal.com

Shipping

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Unless otherwise stated, all orders are shipped using United State Postal Service. Orders containing our alcohol-based products will ship via ground service. Once an order has been placed, please allow 24 – 48 hours turnaround time for order processing before it is shipped. Please allow your order to arrive within 1 – 3 business days.

A shipping charge of $7.95 will be assessed for all orders containing up to five(5) items. If your order contains six(6) or more items, the shipping charge will be $10.95. You will receive an email notification from us when your order has shipped. Additionally, due to order volume, if there will be a delay in order processing and shipment, we will also send you an email notification.

Communications

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If you haven’t already,  you can join my email list here.  Also, when you purchase a product or service,  you are added to my  list.  I don’t like a cluttered inbox, so I won’t send spam to you.  You will always have the option to unsubscribe from the list should you decide to.

 

*All prices listed on the site are USD (United States). All sales are final except as stated in our Refund/Exchange policy.

How to contact us

Email: info@alanicreations.com